Services: consulting, infrastructure, support

CONSULTING

Advice on ICT strategy

An emphasis on strategy has been central to the way successful organisations have been managed throughout recorded history, and at no time to as great an extent as in the present era, but only in recent years has this approach has been recognised as being of similar importance in ICT.

Business analysis and modelling

With experienced personnel from both computing/engineering and general business/management consulting backgrounds, saosce are positioned ideally to meet all your business analysis needs.

Business process re-engineering

Most major computing projects create the need to review real-world business processes. This does not mean that business processes should be designed around ICT. In fact, any major computing project worth undertaking must be designed around the organisation's business needs and objectives: business decisions drive computing decisions, not vice-versa.

Software development

One advantage of free and open source software (FOSS) is that there is so much of it already available. But no two organisations are identical, so often their exact requirements for software also will vary. FOSS licenses permit modification and redistribution. So if the most suitable FOSS package available fits most but not all of your organisation's requirements, saosce can make the necessary modifications for it to meet your requirements exactly. For more unique needs, original development and software porting services are also available.

Vendor management

Like any commercial relationship, close attention must be paid to the effective management of ICT vendor relationships (or at the very least coordination of vendor efforts) in order to maximise benefit to the organisation. As the number of vendors and technologies involved increases, the complexity of vendor management grows exponentially.

INFRASTRUCTURE

Disaster recovery

Although historically one of the most ignored areas of computing infrastructure management, Disaster Recovery (DR) can also be one of the most crucial. No matter what your organisation does, the integrity of its data is vital. for many organisations, the confidentiality of their data is also vital; and for many organisations, the integrity of their computing infrastructure (leaving aside data altogether) is also vital.

Infrastructure design & deployment

With thorough analysis of current information processing and dissemination needs, it is possible to design an infrastructure establishment or upgrade path which will allow new and/or additional technology to be rolled out on a just-in-time basis.

Managed Internet services

We offer our clients assistance in the design (including any custom development), deployment and ongoing support of managed Internet service solutions, based on FOSS.

Network design & implementation

Every network is different—or, at least, it should be. Organisations of all sizes and types have requirement for LAN/MAN/WANs of many different varieties and configurations. The most important step in ensuring that any given network fulfils its business objectives in terms of performance, reliability and security is undertaken prior to implementation: analysis and design.

Sourcing computer equipment

Whilst primarily a consulting and service delivery organisation, we recognise that often computing projects will involve a need for the provision of additional (or replacement) equipment as well.

SUPPORT

Forensic analysis

Forensic Analysis with respect to computing is the process of examining physical (albeit usually electronic) evidence after a security breach (or other form of disaster) has occurred, in order to answer questions such as how, why or exactly when the incident came to be, who was responsible for it and/or what exact damage was done.

Network service provision

Whilst neither an ISP nor a telco (we do not offer internet connections or other public voice or data carriage services), saosce can assist your organisation in assessing your voice and data communications needs, and in selecting and managing appropriate telecommunications vendors. In addition, we offer a number of value-added services.

Remote monitoring & maintenance

Consistent and efficient systems and network administration performed by skilled personnel are key to the ongoing stability and reliability of business systems and networks.

Security analysis & monitoring

In today's world, the importance of security in all aspects of business is increasing on a daily basis. The area of computer and network security is no exception.

Staff training

In order to realise the business effectiveness and efficiency benefits that your computing infrastructure can provide, it is necessary for your staff to be proficient in it use to its maximum potential within your particular business environment.

Technical support

Our staff are helpful, experienced professionals who are ready to provide technical support for your staff at all levels from new end-users to experienced systems engineers. saosce specialise in supporting Unix® and FOSS (including operating systems such as GNU/Linux and OpenBSD and a broad range of applications software).