Despite mammoth efforts over the last two decades to improve the usability
of technology, no developer has ever produced a piece of software for which
no user will ever require technical support. The fact is (even with the
best designed and best documented software available), that users in
different business environments will always find new and different ways in
which to use technology that were not envisaged at design time. New
technologies are springing up every day, with which existing products are
expected to interoperate seamlessly. A lot of the time they do; but a lot
of the time they don't, as well.
saosce staff are helpful, experienced professionals who
are ready to provide technical support for your staff at all levels from
new end-users to experienced systems engineers. saosce
specialises in supporting Unix® and open-source software (including
operating systems such as GNU/Linux and OpenBSD and a broad range of
applications software).
Good high-level technical support is key to the smooth operation of any
organisation. High-level issues will arise with any software - no matter
how well written by its developers and no matter how well studied by its
end-users - on an irregular but ongoing basis. These issues need to be
addressed in a timely, efficient, helpful and professional manner. Many
larger organisations have dedicated staff on call specifically to meet
this need. For smaller organisations, outsourcing this function to an
external provider such as saosce usually provides
significant cost savings.
At the other end of the scale, good low-level technical support is also
essesntial to smooth ongoing operations. Good low-level technical support
is one of the greatest advantages of using open-source software: when all
else fails, we can analyse the source code directly, to find the
explanation of a why a problem occurs, how it can be worked around, and
what would be involved in fixing it. Best of all, if your organisation
requires a real fix (not just a workaround) right now, work can
begin on modifying the source immediately, and the updated software can
be running on your servers within days or even hours, rather than sitting
around for months on end wondering "if the vendor will see fit to
include a fix in the next release, or if they'll even bother to write
one".
For a confidential discussion of your organistaion's present and/or ongoing
low- and/or high-level technical support needs, contact
saosce at
info@saosce.com.au, or for fast,
efficient resolution of an existing known issue, call us on (08) 8233-5933.
